CPaaS

Communication Platform as a Service (CPaaS)

Communication Platform as a Service (CPaaS) is a cloud-based platform that provides communication capabilities to developers, businesses, and organizations. CPaaS enables the integration of various communication tools and features, such as voice, messaging, video, and more, into applications and services without the need for extensive backend infrastructure development.

UCaaS

Contact Center

SD-WAN

UCaaS

When choosing a phone system for your business, the toss-up between an on-premise solution or a hosted phone system (PBX – private branch exchange) can be somewhat confusing. A hosted phone system, also known as Unified Communications as a Service (or UCaaS) is a virtual phone system hosted for you by a service provider.

More and more companies are opting hosted phone solutions and with good reason, so what are some of the benefits of hosted business VoIP?

Lower setup costs – as the PBX is virtual, the initial investment is minimal as there is no need for the costly hardware and installation that a traditional PBX requires.
Elimination of maintenance costs – your PBX is hosted by us, so there is no need to hire someone in-house to manage and maintain it.

A scalable solution – a hosted PBX is easy to scale up or down with minimal work and costs.
User-friendly – For end-users, a virtual PBX is conveniently simple to use and manage. There’s no need for any training or specialized skills so you can start using your new phone system right away.
Unbeatable mobility & global potential – with a hosted PBX, employees can work from anywhere. All they need is internet access. Additionally, multiple offices can be connected by the same system eliminating inter-office call charges.

Contact us today for a free assessment of your needs. We have dozens of providers to choose from, so we can select the one that is best for your business.

Contact Center

Would a contact center solution work for your business? Here are the top five ways your organization could benefit.

Integration with CRM software – Track your successes and failures and analyze the data to determine the best time to pick up the phone. Add new customers to your database with every call.
More respect for your customers’ time – No one likes waiting on the phone. And having to explain the same problem twice or connecting with an agent who can’t help is even more frustrating. Contact Center Solutions properly direct the call and pass on the information to the next agent.
Integration with social media – Today’s customers/callers Tweet, Like, and Chat more than making calls. Today’s Contact Center Solutions can monitor and filter social media and detect who needs special attention. You can direct your customers on any social media platform right to your agents.
It’s all about experience – Contact Center Solutions let a supervisor monitor a call and gives the option of either “whispering” into an agent’s ear without the customer hearing, or “barge” into the call and take over. Either way, the customer will get the benefit of the more experienced agent and have a better call experience.
Customizable distribution rules – The order that calls are directed can be completely customizable based on tracking and analyzing data on success rate, length of calls, skill sets, and more. You can also make sure customers get the same agent every time.

For more information on how contact center can increase productivity and deliver better customer service in your organization, reach out today

SD-WAN

A wide area network (WAN) can connect branch oces to a central corporate network or connect data centers separated by distance. In the past, these WAN connections often used technology that required special proprietary hardware. The SD-WAN movement seeks to move more network control into the “Cloud”, using a software approach.

SD-WAN offers compelling advantages for distributed organizations with critical branch operations, including the benefits of business agility, improved applications performance, and lower cost of bandwidth.